ContributorNewegg ships counterfeit Intel i7 processors to customers
By Andrew Lyle, 14 hours ago 94 comments
Reports from hardwarecanucks are telling a rather interesting story about Newegg shipping customers counterfeit processors. The fake Intel i7 920 processors were delivered to customers, and reports began rolling in yesterday, with a total up to five separate incidents and nine customers in total so far.
The fake processors were shipped earlier in the week by Newegg, and possibly more customers maybe affected by this, but may have yet to receive or report the issue.
The counterfeit processors that were shipped came with a clay heatsink, with a sticker of a fan on it, and with it, a piece of scrap metal as the processor. To complement the fake processor and heatsink, it came in a box, which had a fake “factory sealed†sticker on it, that was actually printed on the box. The box actually had spelling and grammar mistakes on it, such as "[...]processor ans a thermal solution designed for use ina Desktop PC[...]" The instruction booklet that shipped with the fake Intel processors was just blank, with a single staple.
Newegg has confirmed that they did receive “incorrect inventory†and posted this statement:
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.
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