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    • Chocolate is a dark modern theme for multiple purposes. It can be used anywhere as your community requires.
      Includes intuitive and easy-to-use options for you to enjoy while you work.
      Some features include a documentation link to improve reading/assistance.
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    • If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs. Great! But before you finish there, I want you to consider the rewards a brand community can offer. A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem. That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together. "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this. Shared experiences Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community. A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers. It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight. "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition" All those stories, connections and moments build social capital and loyalty for your brand. Feedback Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to. If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories. Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are. Owning your niche Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones. "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin Creating these spaces encourages return visits beyond direct support for the product. Those return visits are what makes your community a community. View the full article
    • Thanks for the update Pete, looking forward to the next and hopefully better improvements from IPS
    • Welcome to Invision Focus we have reopen the Forum due to 4.5 coming soon so far like many developers we unable see what will need be updated, or even rebuilt for the new frame work, we have seen the screenshots of the new update but from now and when the beta comes live we just can't tell much from the work.  When beta is ready we will look at all files from themes to applications to see what working and what its not working but please remember during the beta period we will not be providing update on all files, we will note one item that all old files from 4.4.x will not show up on the new marketplace we little unsure if we will need reupload 4.5 files differently or not. Support All support will continue be using the ticket system this allows us keep track your current support items for every file you own, we will use the forum to keep you update to date with all updates and allow you post any feedback on any files. IPS Themes All themes that was part of IPSThemes.com have been fully been taken over by myself back in 2017 and we stop given all customers accress to free file in 2018 plus discount off the new versions so remember if was old customer of Tom Christian you will need buy at the full price.
    • One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price. I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works. Initial Terms In 4.5 you can now specify an initial term that is different to the normal renewal term for any subscription plan or product. For example, you could make the initial term $0 for 1 week and the normal renewal term $10 per month which will allow you to create 1 week free trial. The initial term doesn't have to be $0, you can use any special price for the initial term you like. Subscription Plans showing Free Trials For developers creating their own applications with Commerce integration, this functionality is also available to you simply by passing a DateInterval object representing the initial term when creating the invoice. Collecting Payment Details for Free Trials Previously, if you were buying something that is free, the entire of the last step of the checkout would just be skipped and the invoice marked as paid. In 4.5, if: The user is purchasing something which has a free initial period, but also has a renewal term (i.e. is a free trial), and You have a payment method which can collect card details (Stripe, Braintree, etc) The user will be prompted to provide payment details that will not be charged until after the free trial. If the user already has a card on file they will not be prompted to provide the details again but will see a confirmation screen rather than the order just being marked paid immediately. Checkout Process for a Free Trial As you can see, allowing a free or reduced cost trial period has never been easier. We hope that you enjoy using this new feature of Invision Community 4.5. View the full article
    • We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test. While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot. Head over now to the Invision Community Alpha test site. Please be aware that this test site is running in 'development mode' so it is automatically updated with the latest fixes throughout the day. This means it has to work extra hard on each click as there are no caches, pre-built languages or templates to use, so it will be a lot slower than a production version. So please don't worry about it being a touch slow, and definitely don't try and run Page Speed analysis tools on the alpha site! You can read about the headline features over in our product updates blog. Let us know what you think! View the full article
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